Goal: Increase safety by reducing the incidence of inappropriate touch to as close to zero as possible through focused scrutiny of every aspect of operations.
End Product: A comprehensive, insightful, easy-to-follow report highlighting actionable recommendations to enhance and supplement existing safety and security programs, including well-defined goals and objectives, with resources to assist in their implementation.
Desired Outcome: Implementation of a thoughtful and comprehensive sexual misconduct prevention plan, supported by enhanced quality of current programs and services.
To achieve this, the process will be executed in three stages.
Stage 1 – Document Review
In order to mitigate the environment for inappropriate touch, the following materials will be reviewed:
- Operational manual
- Training manuals
- Video training
- Previous lawsuits (depositions, incident reports, expert witness reports)
- Verbal interview process and criteria
- Interview training
- Interview questions
- Practical interview process and criteria
- Onboarding process for boundary setting
- No Touch Zones clearly delineated
- Code of Ethics
- Explicit list of violations for termination
- Supervision process
- Massage licensing entity reporting
- Investigations
Stage 2 – Spa Visits
Services Review: Receive one or two incognito massage sessions
Interviews:
- C Suite team members
- General Managers
- Assistant Managers
- Recruiters
- Massage therapists
- Lead therapists
- Front desk personnel
Stage 3 – Prepare and Present Results
- Collate information from the interviews
- Follow-up clarification calls
- Organize and write the report
- Submit the written report
Duration: Approximately 4-5 months, depending on the size and complexity of the company
References upon request
What Others Are Saying:
For many years, we have relied on Dr. Ben as an expert resource to educate our community and collaborate on our quality control program. I can attest that he is a valuable contributor to positive improvements within the massage industry. I know the work he has performed for us will live on for years to come. I highly recommend his services to anyone looking to ensure their massage business adheres to the highest safety standards in the industry. Click for the full recommendation
I have worked on numerous projects with Dr. Ben during my 12+ year tenure at Hand and Stone. None, however, were as impactful as the two systemwide audits he performed for us. The feedback he provided was thorough and impactful. He provided a comprehensive report that was easy to follow and insightful. We used his recommendations to enhance our existing safety and security program, which is paramount to our mission of providing our guests with luxury services at affordable prices in a safe and secure environment.
For many years, we have relied on Dr. Ben as an expert resource to educate our community and collaborate on our quality control program. I can attest that he is a valuable contributor to positive improvements within the massage industry. I know the work he has performed for us will live on for years to come. I highly recommend his services to anyone looking to ensure their massage business adheres to the highest safety standards in the industry.
Dr. Ben is a dedicated, knowledgeable, and highly skilled professional who brings an exceptional level of expertise to massage therapy. I confidently recommend him for any project or role that involves enhancing operational standards, risk assessment, or strategic development within the massage industry. Click for the full recommendation
I am writing to wholeheartedly recommend Dr. Ben Benjamin, an exceptional professional in the massage therapy field, who recently conducted a comprehensive assessment of our spa business. Our endeavor was to ensure the utmost quality in our services while prioritizing the well-being and safety of both our guests and employees. Dr. Ben’s contribution not only met but exceeded our expectations, providing us with an unparalleled level of insight and expertise.
Dr. Ben’s approach was meticulous and thorough, covering every aspect of our operations. This included, but was not limited to, the assessment of our physical space, the examination of our health and safety protocols, the analysis of our service offerings, and the evaluation of employee training programs and massage therapy knowledge and skills. The depth of the analysis was remarkable, offering a clear and detailed picture of our current practices and highlighting areas for improvement.
What set Dr. Ben apart was not just the comprehensiveness of the assessment but also the actionable recommendations provided. These recommendations were accompanied by well-defined goals and objectives, as well as a plethora of resources to assist in their implementation. It was evident that he possesses a profound understanding of the massage therapy industry and a keen insight into the operational dynamics of spa businesses.
The value of the assessment conducted by Dr. Ben cannot be overstated. It has empowered us to enhance the quality of our program significantly, ensuring that we not only adhere to the highest industry standards but also foster an environment of safety and well-being for our clients and staff. The strategic insights offered have been instrumental in guiding our business practices moving forward.
In summary, Dr. Ben is a dedicated, knowledgeable, and highly skilled professional who brings an exceptional level of expertise to the field of massage therapy. I confidently recommend him for any project or role that involves the enhancement of operational standards, risk assessment, or strategic development within the massage industry. Dr. Ben’s work is a testament to the professionalism and dedication that is crucial in today’s fast-evolving spa landscape.
Please feel free to contact me if you require further information or a more detailed account of Dr. Ben’s contributions.